Returns & Exchanges
At Love Nala, we want you to be completely in love with your purchase. If you are not satisfied, we offer returns and exchanges on unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all Love Nala tags are attached and the garment is in its original condition.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location listed in your confirmation email.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing